Frequently Asked Questions

 

 

   

 

 Q: Are the flowers fresh or silk?
A:
Our flowers are always freshly cut and we guarantee freshness for up to seven days.
 

Q: Do you do silk flowers also?
A: Upon request we will arrange silk roses for your wedding flowers.


Q: Do you only provide Roses?
A:
Our specialty is roses.  However, we can replace roses with any type of flower, from elegant calla lilies to your personal favorite.  We can also mix and match flowers in each bouquet, as well as provide other wedding essentials such as chair covers and linens.


Q: How many colors can I have in my order?
A:
As many colors as you would like.  You have the option of choosing from a wide assortment of colors, either by choosing one from the pictures on the Flowers link or by bringing swatches of the dresses so we can determine the right look.




Q: Will the price be different if I chose more than one color?
A: It depends on the season and availability, but usually the price is a little higher for multi- colors.

Q: What is the pricing on set-up and delivery?
A:
The set-up and delivery fee for one site anywhere in the Cleveland area is $95 dollars.  The set-up and delivery fee for two sites is $129.  Other areas are based on distance and set-up requirements .

Q: What is the set-up fee for?
A: Set-up is to decorate your ceremony site and reception hall with your flower arrangements and other essentials items for your wedding.

Q: Do you have references that I can contact regarding your work?
A: Yes, please refer to the Clients Weddings pictures and Thank you Letters located on our website. Also, feel free to email our previous clients located on the Thank you Letter page.


Q: Do you require a deposit?
A: Yes, 50% of the order or $300 maximum.  Deposit is 100% refundable should you cancel your order given that you provide us at least six weeks notice.


Q: What type of payments will you accept?
A: We accept Visa, MasterCard, Discover, Checks, and Cash.


Q: When is the full payment due?
A: Full payment is due three weeks before the event.


Q: Can I pay in installments?
A: Yes, we offer our brides installment plans.  However, the final balance is due three weeks before the wedding date.


Q: What is the cancellation policy?
A: Six weeks before the event in order to receive 100% of your deposit.


Q: Do you write a purchase order or contract?
A: A purchase order will be available online for your viewing.


Q: How many days in advance can I order your service?
A:
A minimum of three weeks is required for orders larger than $500.  Please try to reserve your date as soon as you can, as our calendar year fills up quickly.


Q: What is the smallest order you can do?
A: The smallest order we accept is $50.00.


Q: I live out of town, what is the best way to work with you?
A:
We can plan your wedding via telephone conversation, net meeting, fax, or email.  Also, we always keep a comprehensive file of each of our brides on our website so you will be able to view your file at any time during the planning of your wedding.


Q: Can I order my own flower arrangement design?
A:
We will customize your order based on seasonality and market availability. There are pictures available on our website to give you ideas or you can bring your own ideas and we will work with you to develop the flower arrangements that you request.


Q: Can I order the service without meeting in person?
A: We can process your order via telephone conversion, net meeting, fax, or email. 


Q: How do you match the bouquet wrapping material with my wedding parties dresses?
A: We will need you to send us swatches of the dresses so we can match the dresses to the material we will use.


Q: Do you rent specialty vases?
A:
We rent several different types of vases for your wedding day.  See our Rentals page for examples of vases and other rentals that you may need for your special day.

Q: Can you provide off-season flowers?
A: Yes, however, it depends on the availability from our supplier.