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 Frequently Asked
Questions
Q: Are the flowers fresh or silk?
A: Our flowers are always freshly cut and
we guarantee freshness for up to seven days.
Q:
Do you do silk flowers also?
A: Upon request we will arrange silk flowers.
Q: Do you only provide Roses?
A: No. We do all flowers types.
Q: How many colors can I have in my order?
A: As many colors as you would like. You have the option of
choosing from a wide assortment of colors, either by choosing one from
the pictures on the Flowers link or by bringing swatches of the dresses
so we can determine the right look.
Q: Will the price be different if I chose more than one color?
A: It depends on the season and availability, but usually the price is a
little higher for multi- colors.
Q: What is the pricing on set-up and delivery?
A: The set-up and delivery fee for one site anywhere in the
Cleveland area is $95 dollars. The set-up and delivery fee for two
sites is $129. Other areas are based on distance and set-up requirements .
Q: What is the set-up fee for?
A: Set-up is to decorate your ceremony site and reception hall with
your flower arrangements and other essentials items for your
wedding.
Q: Do you have references that I can contact regarding your
work?
A: Yes, please refer to the Clients Weddings pictures and Thank you
Letters located on our website.
Q: Do you require a deposit?
A: Yes, 50% of the order or $300 maximum. Deposit
is 100% refundable should you cancel your order given that you provide us
at least six weeks notice.
Q: What type of payments will you accept?
A: We accept Visa, MasterCard, Discover, Amex, personal checks, and
Cash.
Q: When is the full payment due?
A: Full payment is due one month before the event.
Q: Can I pay in installments?
A: Yes, we offer our brides installment plans. However, the
final balance is due 1 month before the wedding date.
Q: What is the cancellation policy?
A: Ten weeks before the event in order to receive 100% of your
deposit.
Q: Do you write a purchase order or contract?
A: Yes. A purchase order will be available online for your viewing.
Q: How many days in advance can I order your service?
A: A minimum of three weeks is required for orders
larger than $500. Please try to reserve your date as soon as you
can, as our calendar year fills up quickly.
Q: What is the smallest order you can do?
A: The smallest order we accept is $100.00.
Q: I live out of town, what is the best way to work with you?
A: We can process your order via phone, video chat or
email. Also, we always keep a comprehensive file of each of our
brides on our website so you will be able to view your file at any time
during the planning of your wedding.
Q: Can I order the service without meeting in person?
A: We can process your order via phone, video
chat or email.
Q: How do you match the bouquet wrapping material with my wedding parties dresses?
A: We will need you to send us swatches of the dresses so we can match
the dresses to the material we will use.
Q: Do you rent specialty vases?
A: Our vases are free rental with purchased of the flowers arrangement.
Q:
Can you provide off-season flowers?
A: Yes, however, it depends on
the availability from our suppliers/growers.
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